SuperCharged-Claude-Code-Upgrade/dexto/agents/triage-demo/docs/technical-documentation.md

TeamFlow Technical Documentation

System Requirements

Web Application

• Supported Browsers: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Minimum Screen Resolution: 1024x768
• Internet Connection: Broadband (1 Mbps minimum, 5 Mbps recommended)
• JavaScript: Must be enabled

Mobile Applications

iOS App

• Minimum Version: iOS 13.0 or later
• Compatible Devices: iPhone 6s and newer, iPad Air 2 and newer
• Storage: 150MB free space required
• Network: 3G/4G/5G or Wi-Fi connection

Android App

• Minimum Version: Android 8.0 (API level 26)
• RAM: 2GB minimum, 4GB recommended
• Storage: 200MB free space required
• Network: 3G/4G/5G or Wi-Fi connection

API Documentation

Authentication

Authorization: Bearer <your_api_token>
Content-Type: application/json

Base URL

• Production: https://api.teamflow.com/v1
• Sandbox: https://sandbox-api.teamflow.com/v1

Rate Limits

• Basic Plan: 1,000 requests/hour
• Pro Plan: 10,000 requests/hour
• Enterprise Plan: Unlimited
• Rate Limit Headers:
  • X-RateLimit-Limit: Total requests allowed
  • X-RateLimit-Remaining: Requests remaining in current window
  • X-RateLimit-Reset: Unix timestamp when window resets

Common Error Codes

• 400: Bad Request - Invalid parameters or request format
• 401: Unauthorized - Invalid or missing API token
• 403: Forbidden - Insufficient permissions
• 404: Not Found - Resource doesn't exist
• 422: Unprocessable Entity - Validation errors
• 429: Too Many Requests - Rate limit exceeded
• 500: Internal Server Error - Contact support
• 502/503: Service Unavailable - Temporary outage

Common Technical Issues & Solutions

1. Login and Authentication Issues

"Invalid credentials" error

Symptoms: User cannot log in, receives "Invalid email or password" message Common Causes:

• Incorrect email/password combination
• Account locked due to multiple failed attempts
• Browser caching old session data

Solutions:

1. Verify email address (check for typos, extra spaces)
2. Try password reset flow
3. Clear browser cookies and cache
4. Try incognito/private browsing mode
5. Check if account is locked (wait 15 minutes or contact support)

Two-Factor Authentication (2FA) issues

Symptoms: 2FA code not working or not received Solutions:

1. Ensure device clock is synchronized
2. Try generating a new code (codes expire every 30 seconds)
3. Check authenticator app is configured correctly
4. Use backup codes if available
5. Contact support to reset 2FA if backup codes exhausted

2. Performance Issues

Slow loading pages

Symptoms: Pages take >10 seconds to load, timeouts Troubleshooting Steps:

1. Check internet connection speed (minimum 1 Mbps required)
2. Test on different networks (mobile data vs. Wi-Fi)
3. Clear browser cache and cookies
4. Disable browser extensions temporarily
5. Try different browser
6. Check TeamFlow status page: status.teamflow.com

Mobile app crashes

Symptoms: App closes unexpectedly, freezes during use Solutions:

1. Force close and restart the app
2. Restart device
3. Update app to latest version
4. Clear app cache (Android) or offload/reinstall app (iOS)
5. Check available storage space (minimum 500MB recommended)
6. Report crash with device logs

3. API Integration Issues

401 Unauthorized errors

Diagnostic Steps:

1. Verify API token is correct and not expired
2. Check token has required permissions
3. Ensure proper Authorization header format
4. Test with different API endpoints

429 Rate limit exceeded

Solutions:

1. Implement exponential backoff in API calls
2. Check current rate limit status in response headers
3. Consider upgrading plan for higher limits
4. Cache responses when possible to reduce API calls

Webhook delivery failures

Common Issues:

• Endpoint URL not accessible from internet
• SSL certificate issues
• Timeout (webhook endpoint must respond within 10 seconds)
• Incorrect response status (must return 2xx status code)

4. File Upload Issues

"File too large" errors

File Size Limits:

• Basic Plan: 25MB per file
• Pro Plan: 100MB per file
• Enterprise Plan: 500MB per file

Solutions:

1. Compress files using zip/rar
2. Use cloud storage links for large files
3. Split large files into smaller chunks
4. Consider plan upgrade for larger limits

Unsupported file formats

Supported Formats:

• Images: JPG, PNG, GIF, SVG, WebP
• Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX
• Archives: ZIP, RAR, 7Z
• Text: TXT, CSV, MD
• Code: JS, HTML, CSS, JSON, XML

5. Integration Problems

Slack integration not working

Setup Requirements:

1. Slack workspace admin permissions
2. TeamFlow Pro or Enterprise plan
3. Proper webhook configuration

Troubleshooting:

1. Verify Slack workspace URL is correct
2. Check webhook permissions in Slack admin
3. Test with simple message first
4. Ensure both apps are updated to latest versions

GitHub integration issues

Common Problems:

• Repository access permissions
• Webhook authentication failures
• Branch protection rules blocking commits

Solutions:

1. Verify GitHub personal access token has correct scopes
2. Check repository permissions for TeamFlow app
3. Review webhook logs in GitHub settings
4. Test with public repository first

Browser-Specific Issues

Chrome

• File download issues: Check download settings and blocked downloads
• Extension conflicts: Disable ad blockers and privacy extensions temporarily

Safari

• Cookie issues: Enable cross-site tracking prevention exceptions
• Local storage: Ensure not in private browsing mode

Firefox

• Security settings: Adjust strict enhanced tracking protection
• Add-on conflicts: Test in safe mode

Server Infrastructure

Data Centers

• Primary: AWS US-West-2 (Oregon)
• Secondary: AWS EU-West-1 (Ireland)
• CDN: CloudFlare global network

Maintenance Windows

• Scheduled Maintenance: Sundays 2:00-4:00 AM PST
• Emergency Maintenance: As needed with 30-minute notice
• Status Updates: status.teamflow.com and @TeamFlowStatus on Twitter

Escalation Criteria

Escalate to Level 2 Support when:

• Data loss or corruption suspected
• Security breach indicators
• API downtime affecting multiple customers
• Integration partner (Slack, GitHub, etc.) reporting issues
• Customer reports SLA violations
• Enterprise customer experiencing any service disruption

Diagnostic Tools

Browser Developer Tools

1. Console Errors: Check for JavaScript errors (F12 → Console)
2. Network Tab: Monitor failed requests and response times
3. Application Tab: Check local storage and cookies

API Testing

• Use Postman or curl to test API endpoints
• Check response headers for rate limit information
• Verify request format matches API documentation

Mobile Debugging

• iOS: Connect device to Xcode for detailed crash logs
• Android: Enable developer options and use ADB logcat